Paphia Privacy Policy

Paphia is an independent orchid collection app. For privacy questions, contact support@paphia.garden.

Your collection

Your plant records, observations, collection organization and original photos are stored in the app's local library. You do not need a separate Paphia account. Paphia does not include advertising, tracking SDKs or a developer-operated analytics service.

If you choose to enable iCloud synchronization, collection data and photos are sent to Apple's CloudKit service in your private iCloud database, associated with your Apple Account. Synchronization requires your choice and an available iCloud account. Your collection is not published to other Paphia users. Apple operates iCloud under its own privacy policy and terms.

Photos you import may contain embedded metadata, including location or camera information. Paphia preserves original photo files. That metadata can therefore remain in local files, synchronized originals and portable archives you export. Review files before sharing them with others.

Diagnostics and problem reports

Paphia keeps a small technical log on your device to help investigate failures: operation stages, error types and codes, timestamps, app and system versions, and crash or performance reports delivered by Apple. A prepared report includes at most 500 technical events and 10 available Apple reports from the last seven days. Cache cleanup happens as the app uses those records; cached files can remain longer while the app is idle. The app's operation log does not include plant names, collection contents, photos, precise locations, passwords or payment details.

This release does not automatically upload diagnostic reports to the developer, and direct CloudKit problem-report submission is unavailable. These restrictions do not disable your optional private collection synchronization.

You can write feedback and choose whether to attach diagnostics. The attachment switch starts off; turn it on to include diagnostics. Send Feedback opens system Mail addressed to support, or the system share sheet if Mail is unavailable; you confirm delivery there. Preparation alone sends nothing. With diagnostics off, only your description is supplied. With diagnostics on, the JSON attachment includes your description, its creation time, a random report identifier, app and system versions, technical events and available Apple crash or performance reports, which can include device-model and system-environment metadata. Avoid entering unnecessary sensitive information.

If you choose to send a report to our support address, we receive its contents and attachments along with your email address. We use them only to answer you and investigate the issue, not for advertising, cross-app tracking or data brokerage. You may request deletion of support correspondence, subject to applicable retention obligations. Reports are not anonymous when sent with identifying correspondence.

A prepared file is a separate temporary copy, removed when the sending screen closes or when you next prepare feedback; copies you share to another app, save elsewhere or email have their own lifecycles. Removing a temporary file or uninstalling Paphia does not retract those copies. We do not promise automated 30-day server deletion for this email-based support workflow.

Purchases

Apple handles payments, subscriptions and purchase restoration. Paphia uses StoreKit transaction and subscription information to determine which features you can use. We do not receive your payment card details. Canceling a subscription or losing a paid entitlement does not erase your existing collection. Apple handles refund requests and payment processing.

Support

If you email us, we receive your email address, message and any attachments you choose to send. We use them to respond and investigate the issue. Send only the information needed for support; a complete collection or original photos are not required unless you choose to provide them. You can contact us to request deletion of support correspondence, subject to applicable retention obligations.

Your choices

You can use a local library, manage synchronization through the app's iCloud settings, edit or remove collection records, and export portable archives. Turning off synchronization does not itself delete copies already stored in iCloud. Device backups, copies on other devices, exported files and email attachments are separate copies that may need to be managed separately. Removing the app is not a substitute for deleting every external copy.

Changes and contact

We may update this policy when the app's data practices change. The published page will identify its revision date. Questions and privacy requests: support@paphia.garden.

Apple's privacy policy: https://www.apple.com/legal/privacy/

Paphia 隐私政策

Paphia 是一款独立开发的兰花馆藏应用。隐私问题请联系 support@paphia.garden。

你的植物记录、观察、馆藏整理信息和原始照片保存在应用的本地资料库中。你无需注册单独的 Paphia 账号。Paphia 不包含广告、跟踪 SDK 或由开发者运营的分析服务。

如果你选择开启 iCloud 同步，馆藏数据和照片会传输至 Apple 的 CloudKit 服务，保存在与你的 Apple 账户关联的私有 iCloud 数据库中。同步需要你的选择和可用的 iCloud 账号，不会将馆藏公开给其他 Paphia 用户。Apple 按其自身隐私政策和条款运营 iCloud。

导入的照片可能含有位置、相机等嵌入式元数据。Paphia 保留原始照片，因此这些信息可能继续存在于本地文件、同步原片和导出的便携档案中。与他人分享前，请检查文件内容。

诊断与问题报告

Paphia 在设备上保留少量技术日志，用于排查故障，包括操作阶段、错误类型与代码、时间、App 与系统版本，以及 Apple 提供的崩溃或性能报告。准备的报告最多包含最近七天的 500 条技术事件和 10 份可用的 Apple 报告。缓存随使用清理，App 闲置时文件可能保留更久。App 的操作日志不包含植物名称、馆藏内容、照片、精确位置、密码或支付资料。

当前版本不会自动向开发者上传诊断报告，也不提供直接通过 CloudKit 提交问题报告的功能。这不影响你选择开启私有馆藏同步。

你可以填写意见反馈并选择是否附上诊断信息。附件开关默认关闭，需要时可以开启。「发送反馈」会打开已填好支持邮箱的系统邮件编辑器；未配置邮件时打开系统分享面板，由你确认发送。准备文件本身不会发送信息。关闭诊断时，只提供你填写的描述；开启时，JSON 附件还包含生成时间、随机报告编号、App 和系统版本、技术事件及可用的 Apple 崩溃或性能报告，其中可能包含设备型号、系统环境等技术元数据。请勿填写不必要的敏感信息。

如果你选择将报告发送至支持邮箱，我们会收到正文、附件和你的邮件地址，仅用于回复和排查问题，不用于广告、跨应用跟踪或数据交易。你可以请求删除支持邮件，但依法需要保留的信息除外。随可识别身份的邮件发送的报告不是匿名报告。

已准备的文件是单独的临时副本，会在发送界面关闭或下次准备反馈时移除；分享到其他 App、另行保存或发送的邮件有各自的保存流程。移除临时文件或卸载 Paphia 不会收回这些副本。此邮件支持流程不承诺服务器自动保存 30 天后删除。

付款、订阅和购买恢复由 Apple 处理。Paphia 使用 StoreKit 提供的交易和订阅信息判断可用权益；开发者不会收到你的银行卡信息。取消订阅或失去付费权益不会删除现有馆藏。退款和支付问题由 Apple 的相应流程处理。

如果你发送支持邮件，我们会收到邮件地址、正文及你主动提供的附件，并将其用于回复和调查问题。请仅提供解决问题所需的信息；除非你主动选择提供，否则无需发送整个馆藏或原始照片。你可以联系我们请求删除支持邮件，但依法需要保留的信息除外。

你可以使用本地资料库、在应用的 iCloud 设置中管理同步、编辑或移除记录，并导出便携档案。关闭同步本身不会删除已经存储在 iCloud 中的副本。设备备份、其他设备上的副本、导出文件和邮件附件需要分别管理；卸载应用不代表所有外部副本均已删除。

数据处理方式变化时，我们会更新本政策，并在公开页面标明修订日期。联系邮箱：support@paphia.garden。